Return Policy

Return & Exchange Policy 

• General Terms:
        Some return and exchange terms may vary depending on the nature of the product.

• Return/Exchange Period:

       Our valued customers have the right to return or exchange a product within 7 days of purchase without providing any reason, provided that the original receipt is presented, and                  the product is unused and in its original condition. In this case, the customer will bear the delivery fees for sending and returning the product.

• In-Office Returns/Exchanges:
           If our valued customer wishes to return or exchange the product through our office, we will refund the product amount after deducting the initial delivery fees.

• Refund Method:
           The refund amount will be processed using the same payment method as the original purchase.

• Defective Products:
           If our valued customer receives a product with a manufacturing defect, we will cover the return or exchange fees or the cost of sending replacement parts. In some cases, we may               ask the customer to send a video showing the issue with the product to assist them to their satisfaction.

• Request Process:
            We accept return or exchange requests through our WhatsApp number: 33202577.

• Exclusions:
• There is no warranty, return, or exchange for products that are gifts.
• Some body care or health products cannot be returned or exchanged to ensure the health and safety of our valued customers, provided there is no manufacturing defect.

• Delivery Fees:
             Delivery and return fees are non-refundable, as they are associated with the delivery service provider.
             If a product purchased during a free delivery offer is returned or exchanged, delivery and return/exchange fees will be applied.

• Policy Updates:
            We regularly update our return and exchange policies to ensure the best service for our valued customers, so please review them periodically.